As Helco Petrokimya, we attach great importance to the privacy and security of the personal data of our customers, potential customers, website visitors, and all parties who establish a relationship with us.
In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), as the "Data Controller," we have prepared this Privacy Policy to explain the purposes for which and how we process your personal data, and your rights regarding this matter.
2. Which Personal Data Do We Process?
In the event that you visit our website, contact us, or establish a commercial relationship, the following types of your personal data may be processed:
Identity Data: Name, surname.
Contact Data: Email address, phone number, fax number (if applicable), company name, title, and address details.
Transaction Security Data: Your IP address, browser information, time of visit, and pages you browse on our site when you visit our website (This data is generally collected anonymously under the scope of our "Cookie Policy").
Request and Message Data: The content of messages, questions, requests, and comments you transmit to us via the "Contact Form" or direct email.
3. For What Purposes Do We Process Your Personal Data?
Your collected personal data is processed within the scope of the personal data processing conditions specified in Articles 5 and 6 of the KVKK, for the following purposes:
Conducting Communication: To be able to respond to questions, quotation requests, and demands from you, and to contact you.
Conducting Commercial Relations: To fulfill contractual obligations (import, export, logistics, and customs procedures) in the event that you are a customer or supplier.
Information Security Processes: To ensure the security of our website and systems, and to prevent unauthorized access and malicious use.
Legal Obligations: To fulfill our legal obligations in accordance with relevant legislation (Commercial Code, Tax Procedure Law, etc.) and to respond to requests from official authorities.
Website Improvement: To increase our service quality and user experience by analyzing how our website is used (anonynously).
4. How Do We Collect Your Personal Data?
Your personal data is collected through automatic or non-automatic means via:
The "Contact Form" located on our website,
Emails you send directly to us,
Telephone conversations you have with us,
Business card exchanges or commercial fairs.
5. Transfer of Personal Data
As a rule, Helco Petrokimya does not share your personal data with third parties. However, in accordance with Articles 8 and 9 of the KVKK and for the realization of the purposes mentioned above, your data may be transferred to:
Suppliers and Service Providers: Our business partners and suppliers from whom we receive services (e.g., IT infrastructure, hosting providers, accounting) that we work with for the execution of our commercial activities (e.g., logistics, shipping, customs consultancy),
Legal Authorities: Authorized public institutions and organizations (Courts, Ministries, etc.) in case of a legal requirement,
will be transferred on a limited basis and proportionate to the purpose.
6. Our Data Security Commitment
We undertake to take all necessary technical and administrative security measures (firewalls, encryption, access authorizations, etc.) to prevent the unlawful processing of, and access to, your personal data, and to ensure the secure retention of data.
7. Your Rights as the Data Subject (KVKK Article 11)
As the owner of personal data, you have the following rights in accordance with Article 11 of the KVKK:
To learn whether your personal data is processed,
To request information regarding the processing, if processed,
To learn the purpose of processing and whether it is used appropriately for its purpose,
To know the third parties to whom the data is transferred domestically or abroad,
To request rectification if the data is incomplete or incorrectly processed,
To request the erasure or destruction of the data within the framework of the conditions stipulated in Article 7 of the KVKK,
To request the notification of the rectification, erasure, or destruction operations to third parties to whom the data has been transferred,
To object to the occurrence of a result against you due to the analysis exclusively by automated systems,
To request compensation for the damage if you suffer damage due to unlawful processing.
8. How Can You Exercise Your Rights?
To exercise your rights stated above, you can submit your request along with documents confirming your identity via email to info[@]helco.com.tr (with a secure electronic signature) or by written, registered mail with return receipt to the address [Full Address of Your Company].
Our Company will finalize your request free of charge as soon as possible and within thirty (30) days at the latest, depending on the nature of the request.
Policy Changes:
This Privacy Policy may be updated when necessary or due to changes in legal legislation. Updates will be effective as soon as they are published on this page.
